Refund policy
Return and Refund Policy
At Arlisse Skin Lab, we aim to make returns and refunds straightforward for our customers. Please review the policy below if you need to return a product or report an issue with your order.
Return Window
Eligible return requests must be submitted within 30 days of the delivery date.
Products must be unused, unopened, and in their original condition to qualify for return. Original packaging should be included when applicable, and an order number or proof of purchase may be required.
For hygiene and safety reasons, beauty, skincare, and personal care products that have been opened, used, tested, or tampered with may not be accepted for return.
Items Excluded from Return
The following items are generally not returnable:
1. Opened or used beauty and skincare products
2. Final sale or clearance merchandise
3. Gift cards
4. Personalized or custom-made products
5. Items damaged through misuse or improper handling
6. Products returned without prior approval
Return Request Procedure
Before sending an item back, please contact our support team and provide your order number, the product you wish to return, and a brief explanation of your request.
For damaged, defective, or incorrect items, clear photos of the product and packaging may be requested to help us review the issue.
Return instructions will be provided after an eligible request has been reviewed and approved.
Return Shipping
Customers are responsible for return shipping costs on standard returns.
If the return is related to a damaged, defective, or incorrect item caused by Arlisse Skin Lab, we will review the situation and provide an appropriate resolution.
We recommend using a trackable shipping service. Arlisse Skin Lab is not responsible for return packages that are lost or delayed while in transit.
Approved returns may be sent to:
Arlisse Skin Lab
103 Mandy Ln
Clyde, NC 28721
United States
Damaged or Incorrect Orders
Please inspect your order after delivery. Damaged, defective, or incorrect products should be reported within 7 days of delivery.
We may request photos of the item, packaging, or shipping label to verify the issue and determine the most suitable solution.
Refunds
Once an approved return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used at checkout. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping charges are non-refundable unless the order issue resulted from an error by Arlisse Skin Lab.
Exchanges and Order Cancellations
Direct exchanges are not guaranteed. Customers who need a different product should complete the approved return process and place a new order.
Cancellation requests must be submitted before an order is processed or shipped. Orders already shipped are subject to the return terms described in this policy.
Contact Us
For questions about returns, refunds, or order concerns, please contact us:
Arlisse Skin Lab
103 Mandy Ln, Clyde, NC 28721, United States
Email: `help@arlissebeautylab.online`
Phone: +1 231-596-7533